Customer Success Manager
We are looking for a Customer Success Manager to be the key point of contact for brands and retailers. This role works closely with the Sales Team to take ownership of the relationship once a brand or retailer is onboarded to the platform. S/he will:
- Maintain close contact with brands and retailers and provide training to new members of the brand/retailer teams
- Proactively identify opportunities with existing businesses and act as an advisor for clients
- Be the go-to resource for any questions from brands and retailers regarding the platform and services
- Address any issues in a timely fashion
- Work with internal teams to provide feedback on the platform based on interactions with clients
- 3-4 years of experience in Customer Success for a SaaS company
- Strong oral and written communication skills
- Problem solver who works well in a fast-paced environment
- English - Fluent
- Experience with eCommerce companies
At Cymbio, we’re passionate about helping brands find their reach. We’re dedicated to creating a win-win collaboration between brands and retailers, pioneering the future of brand discovery through drop ship & marketplace automation. Brands can seamlessly connect with hundreds of retailers, enabling scalable and fast digital sales growth. Our B2B automation platform streamlines all operations between brands and their retail partners, from setting up, product data, imagery, mapping, taxonomy, inventory syncing, orders, billing, tracking, returns, and so much more.
We’re proud to service the world’s leading global brands, and we attain our success from the amazing, hard-working, and creative people who make us who we are. Behind every successful company is a group of extremely dedicated individuals. Here at Cymbio, our team is the heart of it all. Together, we shape the future of commerce.
Think you have what it takes? We’d love to hear from you!