New Balance Case Study
How New Balance Scaled Digital Sales Channels by Cutting Time-to-Live by 91%

About

New Balance is a global sportswear brand formed in 1906. They have been putting their customers first for over 100 years and do business in over 60 countries. New Balance stands for something bigger than sneakers; they champion those who are fearlessly driven by their passions. They elevate sports. They do right by people and the planet. Together, New Balance drives meaningful change in communities around the world.

 

New Balance
New Balance 1

Challenge

New Balance needed a quick and seamless solution to connect their multi-region subsidiaries to numerous marketplaces and retailers, in a variety of languages and currencies. They lacked one primary platform to centralize and automate the extensive requirements of each retailer, including product data, multi-warehouse inventory, order routing, and documentation necessary per each retailer. In essence – they needed to take the technological, operational, and financial headache out of selling on multiple digital channels. 

Solution

Cymbio provided an efficient solution, drastically decreasing time-to-live by 91% on all retail connections, across multiple continents. All this while successfully connecting with New Balance’s internal systems, processes, and workflows – automating all processes with each retailer. From start to “live”, New Balance was up, running, and selling in just 3 weeks!

Results

With Cymbio’s all-in-one growth platform:

  • Average time-to-market: 3 weeks from start to finish 
  • Decrease time-to-live by 91%
  • Countless hours saved: eliminating manual processes and large spreadsheets, transforming operations to automatic 
  • 3 weeks

    Average time-to-market

  • 91%

    Decrease time-to-live

“Working with Cymbio has been an amazing experience. Integrating with our systems was swift and refreshingly seamless. Their responsiveness and tech capabilities enable us to scale our digital sales channels easily.”


Jason Kennedy
Jason Kennedy
Senior Manager Enterprise Application

Why Cymbio

New Balance was on the lookout for a scalable solution to connect and go live quickly – enabling accelerated multi-channel retail connections.  

ENTER: CYMBIO

  • Connect with all brand systems instantly 
  • Connect to any retailer regardless of systems, data sets, and protocols
  • Handle full retail set-up from A-Z for all marketplaces, dropship programs & boutiques
  • Replace manual operations
  • Live and sell on retailers, fast!
  • The best customer experience and a true partnership for growth!